Purchase Terms and Refund Policy
Purchase and License Terms
AffiliateWP is sold as an automatically recurring subscription that renews each year on the anniversary of the purchase date. It will continue to renew until cancelled.
Automatic renewals are priced at a 30% discount off the price at the time of purchase. The renewal price will never be increased so long as the subscription is not cancelled. If a subscription is cancelled and then re-activated at a later date, and the price of AffiliateWP has increased within that period, the renewal price will be priced at a 30% discount off the now-current price.
AffiliateWP grants each customer a non-transferable license to use the software for internal use, and as defined by the terms set in the customer's chosen license package (Personal, Plus, Professional, Ultimate). Where the license package allows the software to be used on multiple sites (Plus, Professional, Ultimate) the customer/license-holder may not on-sell the originally-purchased license key provided by AffiliateWP, LLC, to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key. AffiliateWP will only provide support services to the original customer/license-holder with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.
We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 30 days of your original purchase.
A few conditions:
- We will process your refund as soon as we’re able to. In some cases we might ask you for the opportunity to resolve the issue for you.
- Refunds may only be issued within 30 days of the purchase date. After 30 days no refunds can be processed.
- By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease using the product immediately.
- We reserve the right to deny a refund request if deemed necessary.
- We cannot cover any differences in exchange rates between the time you purchased and the time you are refunded.
To submit a refund request, please open a support ticket.