Purchase Terms and Refund Policy
1. Plugin Licensing
AffiliateWP and all add-ons, unless otherwise stated, are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.
2. Warranty
Plugins sold and distributed by AffiliateWP, LLC, are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Inasmuch as WordPress functions correctly on a clean install of itself, AffiliateWP is guaranteed to function on a clean install of the minimum, stable and required version of WordPress for AffiliateWP and add-ons. Because the number and variety of plugins is vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind. We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using AffiliateWP. Should conflicts occur with third-party software, we may provide support at our discretion. Additionally, we are not liable and will not be held responsible for any personal loss, site damage, site errors, theft, fraud, loss of profits or revenue, loss of business or opportunities, or loss of customers or clients as a result of installing or using AffiliateWP.
3. Support
AffiliateWP, LLC, sells and distributes AffiliateWP and other plugins "as is" and with no implied meaning that they will function exactly as you would like, or that they will be compatible with all third-party components and plugins.
Support for plugins sold and distributed by AffiliateWP, LLC, is only available for those who have an active, paid license.
Support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, the purchaser must renew their license in order to continue receiving support and updates for the items purchased. For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active. The exception to this is the Ultimate license which is a one-time charge of the published Ultimate license price at the time of purchase. Ultimate licenses do not need to be renewed and are considered “lifetime” and grant the license-holder to support and updates for the “lifetime” that the purchaser uses AffiliateWP.
Support and updates for AffiliateWP are provided as long as AffiliateWP is actively in development. Should any one of the following occur, AffiliateWP, LLC, will no longer be responsible for providing support for AffiliateWP:
- AffiliateWP is no longer actively developed as a viable product under AffiliateWP, LLC.
- AffiliateWP or the parent company is purchased or bought out by another company.
- WordPress is no longer actively developed.
Whilst we attempt to provide the best support possible for our plugins, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.
4. Subscriptions & Automatic Renewal
AffiliateWP is sold as an automatically recurring subscription that renews each year on the anniversary of the purchase date. This applies to Personal, Plus and Professional license levels.
This subscription will automatically renew at the end of the annual license term unless the purchaser cancels their subscription prior to the automatic renewal date. The license renewal will continue and remain valid for each one (1) year unless the purchaser cancels their subscription prior to the renewal date.
The renewal price will be the full plugin price as published at the time of initial purchase, exclusive of any discounts.
No refunds will be given for automatic renewal payments. You will receive an email prior to your automatic renewal date with ample notice to cancel your subscription if you no longer wish to use and/or receive updates and support for AffiliateWP.
The exception to this subscription agreement is the Ultimate license which is a one-time charge of the published Ultimate license price at the time of purchase. Ultimate licenses do not need to be renewed and are considered “lifetime”.
5. License Usage
AffiliateWP grants each customer a non-transferable license to use the software for internal use, and as defined by the terms set in the customer's chosen license package (Personal, Plus, Professional, Ultimate).
Where the license package allows the software to be used on multiple sites (Plus, Professional, Ultimate) the customer/license-holder may not on-sell the originally-purchased license key provided by AffiliateWP, LLC, to other users of the license (such as clients) for commercial benefit. Additionally, the customer may not sublicense, to any person or entity, any rights to distribute the software or license key. AffiliateWP will only provide support services to the original customer/license-holder with a legitimate license key, and consider any other uses of this license key for support queries as fraudulent.
6. Automatic Updates
Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available for AffiliateWP and all other installed AffiliateWP add-ons. Automatic updates are available as long as the license key generated from the purchase is valid and active.
7. Plugin Delivery
After we have processed your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with your plugin downloads. You can download the plugin by logging into the account created for you when purchasing the plugin and clicking on the appropriate link.
Should you not receive an email containing your information, you can contact us through https://affiliatewp.com/support to request your purchase information.
Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed.
8. Ownership
All plugins are property of AffiliateWP, LLC. Claiming any type of intellectual or exclusive ownership rights of our products is strictly prohibited.
Our plugins are provided "as is" without warranty of any kind, expressed or implied. We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our plugins.
9. Website & Plugin Content
All content found on this site and throughout the plugin including images, documentation, support queries and any other information is property of AffiliateWP, LLC and may not be redistributed without permission or consent.
10. Price Changes
AffiliateWP, LLC, reserves the right to modify, change, cancel or upgrade a plugin subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.
11. Refund Policy
We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. Due to the nature of digital products, which cannot be returned, we cannot grant a refund if you simply change your mind after purchasing an AffiliateWP license. In order for us to consider a refund request, we require that you meet the below refund policy conditions fully. If you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund. We may ask you questions pertaining to the nature of your refund request.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
- You are within the first 30 days of the original purchase of the plugin.
- Your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions.
- You have attempted to resolve your issue(s) with our support team.
- No refunds will be granted after the first 30 days of the original purchase whatsoever.
- No refunds will be granted on renewal payments whatsoever. You will receive an email prior to your renewal date and can use this opportunity to cancel your subscription before the renewal payment is automatically processed.
- Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
- You agree to deactivate and uninstall AffiliateWP from your site before a refund is granted.
By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.
12. Email
AffiliateWP, LLC, may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to AffiliateWP updates, promotions, AffiliateWP add-ons and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.
13. License Agreement
By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent.
14. Severability
If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.