Art Rothafel

Over the years, I’ve fallen victim to 3rd party tech support “outsourced teams” who had little experience with the application and could not resolve various simple issues. It was a huge waste of time, money and effort.

Since 2010, our #1 criteria for ALL Vendor Partners is tech support. In other words…. do they respond. And, if so, how quickly — and do they work to resolve the issue in a timely manner.

I am happy to report that I sent a ticket in to AffiliateWP late on a Saturday night. On Sunday morning I had a response and the issue was resolved. But, as it turned out, I executed the “fix” incorrectly, so, I sent another email to tech support on Sunday late morning. Within a few hours tech support responded, again, and politely pointed out my error in execution.

Mind you, this is ALL happening on a SUNDAY. Yes…. a SUNDAY.

The team and I are totally blown away by this level of tech support and responsiveness. I would rate AffiliateWP tech support a 10+ or 5 stars or A+A+A+A+A+

Total fan!