Over the years, I’ve fallen victim to 3rd party tech support “outsourced teams” who had little experience with the application and could not resolve various simple issues. It was a huge waste of time, money and effort.
Since 2010, our #1 criteria for ALL Vendor Partners is tech support. In other words…. do they respond. And, if so, how quickly — and do they work to resolve the issue in a timely manner.
I am happy to report that I sent a ticket in to AffiliateWP late on a Saturday night. On Sunday morning I had a response and the issue was resolved. But, as it turned out, I executed the “fix” incorrectly, so, I sent another email to tech support on Sunday late morning. Within a few hours tech support responded, again, and politely pointed out my error in execution.
Mind you, this is ALL happening on a SUNDAY. Yes…. a SUNDAY.
The team and I are totally blown away by this level of tech support and responsiveness. I would rate AffiliateWP tech support a 10+ or 5 stars or A+A+A+A+A+