Are you experiencing issues with AffiliateWP? Our support team is here to help you troubleshoot any questions, errors, or unexpected behavior you might encounter while using AffiliateWP or its addons. However, to provide you with the most efficient solution, we need your assistance in diagnosing the problem.
In this guide, we’ll discuss a few key questions to consider before reaching out to our support team. Addressing these questions might help you identify and resolve the issue on your own, saving time and effort.
Is AffiliateWP Fully Updated?
One of the first steps in troubleshooting any issue is ensuring that your AffiliateWP plugin is up-to-date. Our team regularly releases updates that improve functionality and address potential issues. To check if AffiliateWP is updated:
- Verify that your AffiliateWP license key is active on your site.
- Go to the Plugins section in your WordPress dashboard. If an update is available for AffiliateWP, click Update to install it.
You can view the changes included in each update by checking the AffiliateWP changelog.
Does Your Site Use Optimization or Caching?
Sometimes, optimization or caching plugins can interfere with AffiliateWP’s tracking functionality, leading to issues such as visits or referrals not being tracked correctly. If you suspect this might be the case:
- Review your caching plugin’s settings to see if it’s excluding AffiliateWP’s tracking cookies and affiliate-area pages.
- We maintain a documentation that lists known caching plugins and services, along with instructions on how to configure them to work smoothly with AffiliateWP.
Could Another Plugin Be Causing a Conflict?
Plugin conflicts are another common source of issues. If AffiliateWP isn’t functioning as expected, another plugin might be interfering. To check for conflicts:
- Disable all other plugins and see if the problem persists. If AffiliateWP starts working correctly, re-enable your plugins one by one to identify the conflicting plugin.
- WPBeginner offers a guide to troubleshooting WordPress errors that can walk you through this process.
If you identify a conflicting plugin, contacting its support team or author is usually the next best step.
For advice on choosing high-quality WordPress plugins that are less likely to cause conflicts, refer to WPBeginner’s guide on this topic.
Do You Still Need Support?
If you’ve gone through the first three steps and still haven’t resolved the issue, it’s time to reach out to AffiliateWP Support. To help us assist you as quickly and effectively as possible:
- Be specific about the problem and what you’re trying to achieve with AffiliateWP. Include any relevant URLs.
- Enable debug mode in AffiliateWP » Settings » Advanced » Privacy & Logging. This will collect details like error messages that can give us a clearer picture of what’s happening on your site.
That’s it! By following these troubleshooting steps, you may be able to resolve the issue on your own. If not, the information you gather will be invaluable in helping our support team provide the best possible assistance.
We’re here to ensure that your experience with AffiliateWP is smooth and successful. Don’t hesitate to reach out if you need further help.